Sony WH1000XM2 Wireless Active Noise-Cancelling Headphones

Sony WH1000XM2 Wireless Active Noise-Cancelling Headphones

Great sound quality, but terrible customer service from Sony. The folding pivots are a big design flaw. No matter how much you baby them, they will start cracking in the span of 8 months; and Sony will tell you that it’s because you abused them. And it will cost you $150 to replace them. They will not sell you the replacement parts.
I spent 2 weeks trying to get a reasonable resolution from Sony. And went as far as creating a BBB case for help. They did not budge.
My final fix was spending a week designing a bracket which I 3D printed, to reinforce the pivot.
I will never buy a Sony product again. I hope you have a different experience =)

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I think it was the M1s that had the issues, I got the M2s after going through a ton of reviews to convince myself the build problems had been fixed and I’ve had no problems over the past 1.5 years - No signs of wear at the joints.

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@roma - I own these and and my 8th month is soon coming up. Getting scared. :slight_smile: Do you think you could share the files for the 3D printing model you made? Or maybe post it on Thingiverse? I am sure that would help a lot of people who got screwed by Sony.

I’ve had these for well over a year and there is no sign of any cracking around the joints and I use them daily.

Again… Woot not bringing that good a deal.

Get the new Version 3 refurbished for $260 on Amazon.

https://www.amazon.com/Sony-WH1000XM3-Headphones-WH-1000XM3-Refurbished/dp/B07HJ87WJD/ref=sr_1_4?keywords=Sony+Noise+Cancelling+Headphones+WH1000XM3&qid=1553621858&s=electronics&sr=1-4

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Ours is new. :stuck_out_tongue:

Wait… this is for the two year old model and not the XM3? The list price of the XM3 is $348, how would it be the same for the older ones?

I’m confused.

If this is for the XM3, sign me up.

Seems like a good list price for the M2. It’s the going price anyway.