I bought the Thanksgiving Gathering Bundle 5 Pack for our Thanksgiving Day get-together at our friends’ home. When we opened the package, we found that the bottles of marinade were cracked open at the lids had leaked, and had to be thrown away.
Unfortunately, without thinking, we did not save the bottles. We were all busy preparing dinner and we weren’t sure what else to do. Now I am thinking that I should have written immediately about this, and that we really made a mistake by not letting you know. The package was excellent but expensive, and losing two of the five items in the package was just not acceptable.
Thanks for anything that you can do in order to help to make this right.
[VMOD EDIT: REMOVED PERSONAL INFORMATION]
This is a public forum, please don’t post personal information. Customer Service does not monitor this forum.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)