Has anyone else received an incomplete set—missing the voice pen? Both my original order and the replacement order arrived without the voice pen!!!
Make sure you reach out to CS at support.woot.com. Allow 24 - 48 hrs for a response.
I received an incomplete set too! I just opened it (was saving it for a trip) and wished I’d have opened it when it came. Now I have 2 disappointed toddlers and I’m scrambling for back up plans … 
After a week of correspondence and unsuccessful attempts to get Woot to contact the seller to complete the order, I agreed to return the mats and receive a full refund. This was the first time I had encountered such a situation, even though I had been very happy with Woot’s service for years.
Each set I received came without the pen and in increasingly worse condition for the box. I’m finally just going to have to settle for a refund.