Be forewarned: this is weight-rated for adults, but size-rated for children or pygmies; it’s only about 16" off the ground, making it a real chore to sit in or get back out of.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 48-72h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Sadly, I had exceeded the new 30-day return window (Yes, I’m a Woot old-timer, who remembers the one-year satisfaction guarantee…) before getting the chance to try it out w/ my sweetie & deciding it just wouldn’t do. But thanks for the reply.
To be fair, your original post was 25 days after this listing went live, so my advice was within the 30 day window. 