Be aware there is no warranty on this Woot is not a certified Kasa seller and TP-Link will not honor the warranty of anything you buy from Woot. I found out the hard way.
Hi there. I’m sorry about the problem. We’ve sold a lot of TP-Link products and I’ve never heard this issue.
Please contact Woot Customer Service for assistance. From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.