Trying to get ahold of customer service!

1

I have sent an email in regards to needing to return an item. I have not heard back yet.
Does anyone know how long it typically takes? Do they respond or am I stuck with this item?

Thanks
Amy

2

As per the top banner in the forums:

Customer Service: Please allow 48-72h for a response. Pls do not submit multiple times for the same issue as this slows down the process. CS does not monitor the forums.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

1 Like
3

I see a return label was sent to you about 30 minutes after you posted. Just needed a wee bit more patience.

4

Hey Amy, I’ve had the same issue a while back. It took about 3 business days for them to reply to my return request, but I’ve heard of some people waiting longer. If you don’t get a response soon, I’d recommend following up or checking if there’s a phone number to call. In my case, I got it sorted out eventually, but it can be a bit slow. Hope it works out for you!