TURBRO in-Wall Electric Fireplace Insert

TURBRO in-Wall Electric Fireplace Insert

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It seems I was sent the INF26 not the INF33 model as listed. Did anyone else have this issue?

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I have the same issue. The item sent was not the same as advertised. I have not yet received anything more than “ we’re checking with the vendor”.
The box and SKU are for an inf 26.


(VMod edit: I blurred out your personal info.)

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Hi there. Sorry you’re receiving the wrong item. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).

Please allow 24-48h for them to respond.

Browser: Use the Woot! Customer Service form.

Woot! App: Choose Account from the bottom navigation and then Support.

Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

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I asked woot customer service to ship original product advertised; they did not ship, simply issued a refund.

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There may not have been any available to ship. Sorry.

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