I just received mine in the mail today. VERY disappointed. I’m missing two very important parts 1- The handle to operate it was not included, nor was the part to attach it to the countertop. Also, there is a missing screw on the bottom that holds the feet on, and something rattling around inside the maker, which I think is the missing screw. Can’t even use it!!!
I’m so sorry for the way you received it. Definitely write into our CS team if you haven’t already, they’ll be able to help! You can contact them using the support tab towards the top of the page!