# \[UPDATED\] Email, email! Have you updated your email? **URL:** \ **Category:** Information Desk\ **Created:** [July 29, 2026, 8:30pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117 "2026-07-29T20:30:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![wootbot](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/wootbot/32/1316626_2.png) [@wootbot](https://forums.woot.com/u/wootbot)\ **Post date:** [July 29, 2026, 8:30pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/1 "2026-07-29T20:30:00Z")
Hello wooters! We’re on a mission to get you to update your email address on your Woot! account. **Did you know** that our daily digest, newsletters, customer support emails, and giveaway winner notifications go to the email address on your Woot! account and **not** your Amazon login email address if used/different? That’s right. Even if you use Login with Amazon (LWA), please keep your email address on your [woot.com](http://woot.com) account up to date. ## If you have forgotten your Woot! password and no longer have access to your old email address, [click here to jump down to those instructions](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117#p-7871184-insuyou-dont-know-the-password-or-no-longer-have-access-to-your-old-email-accountuins-4). **Why must you do this, you ask?** It’s simple. Amazon prides itself on protecting customer data. Third party companies, like Woot, that use Amazon’s **Login with Amazon** widget do not have access to your Amazon login credentials. You type it in to the code/widget they give us, it goes to Amazon for verification, and we get back a yes or no. That’s it. We do not have a way to view your Amazon login email. **Older Woot! Accounts:** If you joined before Login with Amazon and now use LWA, please make sure to update the email address on your [Woot Sign-In](https://www.woot.com/account). **Woot! Accounts Created with LWA:** If you’ve used LWA from the start with Woot!, your login email was saved to your Woot! account. HOWEVER, if you update your email on Amazon, it does not update on Woot! You must also update your email on Woot! **Forgotten Password:** If you’ve forgotten your password to your Woot! account, you can use the “Forgot your password?” link and an email will be sent to let you reset the password. If you no longer have access to the email account on your Woot! account, please see instructions below to ask for assistance is resetting your email. ## How to update your Woot! email address if you remember your password Use this method if you know your Woot! account password (not Login with Amazon) **Desktop** 1. If you are logged in, please log out. 2. Go to [www.woot.com](http://www.woot.com) and click on the generic person avatar in the upper-right corner. 3. Choose “Sign In. and then choose \*_Login with Woot_”. Login with your old email and password. _This may be different than your Amazon login email address if you created your account before about 2017._ 4. Go back to the avatar menu and choose “Your Account.” 5. On the next screen, select “Email and Password Settings” from the left side. And yay! You get to sign in again to make sure you’re really you. Remember to sign in with your old Woot! email and password. Finally, you can update your email and/or password from the next screen. Ignore the “Name” on that screen as it is a lie. If your username is Wooterxxxxx, you can change your name ONCE. [Follow these directions.](https://forums.woot.com/t/hey-wooterxxxxxxxxxxx-wanna-change-your-username/559811). If you have a regular username, you’re stuck with it. Hope you like it. 😃 **App or Mobile Website** 1. Open the Woot! app or go to [www.woot.com](http://www.woot.com) on your mobile device (aka smart phone) and tap on “Account” on the bottom navigation bar. 2. On the next screen, tap on “Email and Password Settings” and choose **Login with Woot**. 3. Sign in using your old email address and password On the next screen, you can update your email and/or password. Ignore the “Name” on that screen as it is a lie. If your username is Wooterxxxxx, you can change your name ONCE. [Follow these directions.](https://forums.woot.com/t/hey-wooterxxxxxxxxxxx-wanna-change-your-username/559811). If you have a regular username, you’re stuck with it. Hope you like it. 😃 ## How to update your Woot! email address if you forgot your password but can still access your old email inbox Use this method if you forgot your password but you can still access emails to the old email address. 1. If you are logged in, please log out. 2. Go to [www.woot.com](http://www.woot.com) and click on the generic person avatar in the upper-right corner. Choose “Sign In.” 3. On the sign-in screen choose “Password assistance” above the Password text box. Follow the instructions to receive an email to reset your password. ## You don’t know the password or no longer have access to your old email account So your email address on your Woot! account is an email address you haven’t used in over five years or you don’t remember your Woot password. What ya gonna do? You’re going to contact Woot! Customer Service! 1. Go to [www.woot.com](http://www.woot.com) and click on the generic person avatar in the upper-right corner. If you are not already logged in with your Amazon login credentials, do that now. 2. Go to the Customer Service Support Form: 3. On the next screen in the Contact Us section, choose “My Account” 4. On the following page, choose “How do I change my account settings”. Note, if you are asked to log in, please do so with Login with Amazon. 5. Choose “Email Us”. Note: If phone service is available, you can choose that option. **Filling out the email form** To make the process quicker, please follow these directions exactly. Note that changes to your email address will likely require an in-person call for security. Your Email: If you are logged in, this will be auto filled for you. If not, enter your Woot! email address. Text box: Please provide the following information only. Do not make any other support requests. - Old email address: - New email address: - Physical shipping address of most recent order - Phone number where you can be reached: - A day and time range when you can be reached **including time zone** Example: > Old email: [myoldemail@whatsamatta.edu](mailto:myoldemail@whatsamatta.edu) > New email: [mynewemail@gmail.com](mailto:mynewemail@gmail.com) > 111 Woot Dr, Wootville, TX 76111 > Phone Number: 888-555-1212 > Call Time: Mon or Wed, 2-5pm CT Allow CS 48-72 hours to complete the request. The change is not complete though until you request a password update. Allow 3-5 days (often less) and do the following: 1. Go to [www.woot.com](https://www.woot.com) 2. Choose **Sign In** from the menu (avatar) 3. Choose **Log in with Woot** 4. Choose **Password assistance** 5. Enter your **new email** , followed by Continue. This will send you an email to set a new password. ## That’s it! Please keep those email addresses updating. It will save you a lot of time if you need to contact us. And while you’re there, remember to subscribe to our Daily Digest and newsletters. They’re chock full of good deals. # Lastly, DO NOT post your email address here. Seriously, that’s just not smart. ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [June 11, 2021, 2:15pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/3 "2021-06-11T14:15:15Z")
---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [June 28, 2021, 3:31am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/22 "2021-06-28T03:31:15Z")
---
**Author:** ![rpcarroll](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/rpcarroll/32/106938_2.png) [@rpcarroll](https://forums.woot.com/u/rpcarroll)\ **Post date:** [August 11, 2026, 5:24pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/270 "2026-08-11T17:24:04Z")
As far as you know, my email is current, and I do not filter you to my Spam box. ---
**Author:** ![asianballerina](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/asianballerina/32/1119242_2.png) [@asianballerina](https://forums.woot.com/u/asianballerina)\ **Post date:** [August 12, 2026, 11:10pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/271 "2026-08-12T23:10:34Z")
No one has replied to my emails to update my account email!!! ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [August 13, 2026, 12:13am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/272 "2026-08-13T00:13:49Z")
Hi there. It will take a bit. The same CS people that need to do those are also the ones trying to get the CS queue caught up from a technical glitch early last week. And they have to call each person requesting a change. There are a lot of people on that list. I’m sorry for the delay. ---
**Author:** ![Wooter918066563](https://avatars.discourse-cdn.com/v4/letter/w/dbc845/32.png) [@Wooter918066563](https://forums.woot.com/u/Wooter918066563)\ **Post date:** [August 17, 2026, 2:54am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/273 "2026-08-17T02:54:24Z")
> [@ThunderThighs](#): > > Hi there. It will take a bit. The same CS people that need to do those are also the ones trying to get the CS queue caught up from a technical glitch early last week. And they have to call each person requesting a change. There are a lot of people on that list. I’m sorry for the delay. I understand the delay due to technical issuem, but what if I have an order that is reaching the return window? Do I have to get my email address updated first before I can get a return label? ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [August 17, 2026, 10:22am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/274 "2026-08-17T10:22:00Z")
Respond back to them and ask them to send the return label to another email address. They can do that. The label comes from an UPS email ---
**Author:** ![Wooter918066563](https://avatars.discourse-cdn.com/v4/letter/w/dbc845/32.png) [@Wooter918066563](https://forums.woot.com/u/Wooter918066563)\ **Post date:** [August 21, 2026, 7:33pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/275 "2026-08-21T19:33:16Z")
Haven’t got any email response or phone call after a week 😔 ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [August 21, 2026, 8:36pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/276 "2026-08-21T20:36:22Z")
Hello. I’ll check in with CS. ---
**Author:** ![Wooter555940245](https://avatars.discourse-cdn.com/v4/letter/w/ea5d25/32.png) [@Wooter555940245](https://forums.woot.com/u/Wooter555940245)\ **Post date:** [August 26, 2026, 9:17pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/277 "2026-08-26T21:17:05Z")
Hello, I also submitted my email change request awhile ago and still have not gotten a call or email back. ---
**Author:** ![Wooter771870801](https://avatars.discourse-cdn.com/v4/letter/w/848f3c/32.png) [@Wooter771870801](https://forums.woot.com/u/Wooter771870801)\ **Post date:** [August 26, 2026, 11:02pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/278 "2026-08-26T23:02:02Z")
Thank you for sharing details @ThunderThighs I have sent email to customer support (details like old vs new email and told I need to change the email)but I don’t know if it goes to customer service or not because the email on the account may be deleted by my school. ---
**Author:** ![Virenzo](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@Virenzo](https://forums.woot.com/u/Virenzo)\ **Post date:** [September 7, 2026, 1:14am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/279 "2026-09-07T01:14:08Z")
Hi, I’ve been trying to change my email for about a year now, as well as recently though I understand there is probably a high volume currently. Just a little nudge if I could get my ticket(s) checked out soon is all. Thanks 🙂 ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [September 7, 2026, 10:53pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/280 "2026-09-07T22:53:54Z")
Hello. Have you emailed customer service recently with the info requested in the first post? ---
**Author:** ![Virenzo](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@Virenzo](https://forums.woot.com/u/Virenzo)\ **Post date:** [September 9, 2026, 5:31am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/281 "2026-09-09T05:31:12Z")
Yes, I did. I then got a response saying that they currently can not update emails due to technical issues. ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [September 9, 2026, 5:35pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/282 "2026-09-09T17:35:04Z")
Sent you a private message. To check your PMs, click on your avatar in the upper-right corner of any page and then click on the envelope in the menu that appears. ---
**Author:** ![lepgirl](https://avatars.discourse-cdn.com/v4/letter/l/8c91f0/32.png) [@lepgirl](https://forums.woot.com/u/lepgirl)\ **Post date:** [September 17, 2026, 2:26am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/283 "2026-09-17T02:26:09Z")
I did this months ago and then just now because I still haven’t gotten a response back. Is there Anyone else with an email that can answer to fix it? ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [September 17, 2026, 3:20pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/284 "2026-09-17T15:20:50Z")
I’ll check in with CS. ---
**Author:** ![ThunderThighs](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/thunderthighs/32/1597811_2.png) [@ThunderThighs](https://forums.woot.com/u/ThunderThighs)\ **Post date:** [September 18, 2026, 2:15pm UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/285 "2026-09-18T14:15:22Z")
Hello. Your email is updated. To complete the change: 1. Go to [www.woot.com](https://www.woot.com/ "https://www.woot.com") 2. Choose **Sign In** from the menu (avatar) 3. Choose **Log in with Woot** 4. Choose **Password assistance** 5. Enter your new new email , followed by Continue. This will send you an email to set a new password. ---
**Author:** ![Wooter517315719](https://avatars.discourse-cdn.com/v4/letter/w/e99b99/32.png) [@Wooter517315719](https://forums.woot.com/u/Wooter517315719)\ **Post date:** [September 28, 2026, 6:45am UTC](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117/286 "2026-09-28T06:45:03Z")
**Woot account still showing old email after changing Amazon email** Hi Woot team/community, I changed the email address on my Amazon account a couple of years ago, but my Woot account still shows my old email address, which I no longer have access to. I can still log into Woot successfully using “Login with Amazon,” but I’m unable to update the email associated with my Woot account. I’ve been trying to get this resolved for the past several months and have sent multiple emails to Woot support, but I still haven’t received a proper resolution. Has anyone experienced this issue and successfully updated their Woot email? If @ThunderThighs or support representative can help, I’m happy to provide any information needed to verify ownership of the account. Thank you! [Next page](https://forums.woot.com/t/updated-email-email-have-you-updated-your-email/783117.md?page=2)