was told to order a new item and woot would cancel first item after purchase but they failed to do so

1

was told to order a new item and woot would cancel first item after purchase but they failed to do so

2

Hi there. Sorry about the issue. Did you reach back out to Woot! Customer Service?

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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yes was told they would cancel the first order after i paid for the second order that was in my cart but still havnt. i have done what he said and have never seen a confirmation on the cancellation I sent email multiple times. i feel i been lied] to ond taken advantage of. hopefully the first one will not be shipped and I will be refunded. they usually have good customer service.

4

Thank you for the update. I’ll touch base with CS but I won’t be able to get hold of someone until tomorrow. That item is shipping from our Dallas warehouse and wouldn’t ship until tomorrow at the earliest.

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maybe they can speed up my shipping of the second order to alleviate from the stress and mass confusion