Most of those positive reviews on Amazon are so fake it’s almost funny. (“My dad has a five head electronic razor, but it is a bit oversized, this three head razor easy for me to bring during my business trip.”) FakeSpot things so too: Fakespot | Yuoioyu Electric Shavers For Men Rec... Fake Review
Howe er, that being said, I bought this razor and it sucks. Does not provide a close shave whatsoever, but would be fine if you’re going for that 5’oclock or cowboy look.
Sorry to hear about your experience 
Please contact Woot CS. From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
BTW, I got one of those five head shavers from Bezos Inc for $40 and am super happy with it. Keeps my bald head bald and also works well on the rest of the face.
It’s actually ok, we have weird needs here. One fella is hypersensitive to touch so this one is used just to help him not look like a bushman. The 5’oclock shadow works for him and if he’s happy, I’m happy.
I don’t use customer service unless something blows up or doesn’t work, then I go right to the Big Chief in Charge. Woot is cat’s meow. And, we all know how I feel about cats. I want another one right meow!