The title. Do we currently have some sort of estimate?
Sent some emails way past the 48hrs mark per FAQ thread, I know customer support peeps are probably swamped with woot birthday and totally understandable regardless - just want to know how long should I expect?
Also kinda wish Woot sends out an email for acknowledging that they received my message so that I know I’m not just sending them to the abyss / void while praying to Hermes for my message to actually have reached customer support (I have an anxiety problem, I know…)
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It’s 24-48 hours, AFAIKBOWTPTM, though if you send multiple tickets without then being replies to messages from Woot, the system could flag them as duplicates.
Yup. That would be nice.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
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As @Froodyfrog noted, it’s generally 24-48 hours. It can go higher during and after bit events like our birthday, Prime Day, Q4, etc.
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I have waited about a week for a response and nothing. Yes I’ve checked spam folder. I did send another contact us request since I don’t get a response. An acknowledgment response would have been great. Still waiting
The system isn’t capable of sending acknowledgement emails.
Make sure you check all the spam and junk folders, and they reply to the email address listed in your Woot account. If that’s different from your prime account you’ll need to check there. Return labels come directly from UPS and not Woot.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
Do you know what could be causing my message sent later (about a different order, never double-requested) got answered before the messages I sent prior to that?
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They changed out some of the tools last week and we think it messed things up. They’re going to undo it next week and hopefully get things straightened out.
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Just because today is the anniversary of the day you joined, doesn’t mean you have to work today.
Heh, that’s when my account was created on the forums while we were in beta testing. 
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Hello. CS shows that they’ve answered all current contacts with the latest being 8/1. Make sure you check your spam folder.
Thanks for the info! Tho I checked everywhere for a reply about my messages sent before 8/1 but still nothing, in this case should I message again?
Just chiming in to say that I also never received a reply. Definitely not an isolated issue.
Are you checking the email account linked to your Woot account? If it’s different from the one on your Amazon account you’ll want to look there.
Hello. Customer service had a snafu last week with a failed upgrade on a backend system. It put them behind but they’re working to catch up. Thank you for your patience.
Any update on CS’s backlog? I sent an inquiry a week ago on an item that was returned to shipper, but dont want to bugger up the process by sending a 2nd inquiry if they’re still catching up.
Thank you!
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They’re still in recovery mode.
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I think TT nudged something. I got a separate email following up, so they’re working on it. 
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(In memory of Bonnie Tyler)
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