What's the point in a Customer Service phone number if you don't answer?

Mortimer & Monte's Info Desk
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30+ minute hold time, no time estimates, endless repeat of the same message and classic piano spam.

I thought 15 days of the same spam from new customer service names via email was infuriating enough. Boy did I underestimate.

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+10 minutes, no response.

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Welp, that was a waste of 37 minutes. The machine eventually just stops playing music and giving you the “please hold message” and the line goes dead. Nothing you can do.

Absolutely disgusting. @ThunderThighs

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Hi there. When did you call?

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1:15 PM EST @ 1-888-283-1913

Originally called at 12:59 est but had to hang up.

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Thanks. I’ll pass this on to the CS manager. Sorry for the problems.

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Any chance I am ever going to hear back from customer service about my last two orders?

First one was supposed to be escalated, keep getting same copy-paste response instead of escalation.

Second one is older than the first one and still has no response.

At this point I am not willing to invest much more time in this and may take this up with my credit holder.

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Attempt #2; currently sitting at 18 minutes. Can’t wait for the outstanding Woot customer service I’ve come to love…

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Second attempt was a success. I was able to get a live body on the phone. Will report the results.

Rep currently put me on hold to research correspondence.

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Sai Surya K was able to resolve my issue.

The orders have finally been refunded. Now I have two shiny $10 coupons for my next bags of disappointment.

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Sorry for the frustration with this.

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Not your fault, it was just the perfect storm. Thanks for the assistance.

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