WHERE'S MY REFUND [resolved]

I have gone through Woot’s RMA process for an item that arrived damaged. Shipped the item back and it was received by Woot on 1/4/23. Since then… crickets. No refund. No communication.

I’ve used the Customer Service form twice since then with no response.

I’m a long time Woot user (more than 12 years), but this may just cause me to stop buying from them. This is infuriating and frustrating. No customer support number… badly run email support. This blows.

Pissed off in Cleveland, Ohio

For what it’s worth, that would just create a bigger backlog for CS.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

Hi there. As noted in the email you received, please allow 5-7 days for us to process your return and issue the refund. You should have the refund by the end of this week. Thank you!

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