I contacted customer service over my order which still hasnt shipped. First rep asked for my account number and username, which was very clearly stated in the my email. Second refuses to give me any info since it came from my primary email account (not the one I used here). So I am calling my credit card company and disputing the charges.
Sorry to hear that you have yet to receive your order OR your refund.
I’ll go ahead and send them your post and information and see if I can’t help you find a resolve.
Thank you for your continued patience during this matter.