I wanted this fixture to work out for me so badly. After two attempts, I had to go ahead and give up. The outer glass is the most fragile thing in the known universe. I got through the assembly stage, but it never made it to the ceiling. The thin clear glass is held on by only one nut. The Amazon review gave it a star too many.
Oh no. Please reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
This happened quite some time ago. The situation has been since rectified.