I ordered two cameras and a base station in July. I was shipped a single camera, which is not what I ordered.
I contacted customer support and was told more would be coming in and that my order would be shipped out soon and that I could send the wrong item back after I received my order.
Weeks went by, no replacement. At some point, I noticed a similar deal on the site (not identical, though) and I called for a status update. I was told my order would be sent soon.
I called back weeks after that asking when my order would ship. This was at the beginning of September. The rep told me that there must have been a miscommunication and that he would get my order shipped right out. He sent me an email with a tracking number before the call ended.
I check the tracking number every day on UPS. Nothing indicates it has been attached to a physical package. A week or so later I receive a generic email telling me my item won’t ship…
I decide to email customer support and explain the situation and my frustration. I ask for a manager to contact me. I get this instead:
"We’re sorry that we haven’t been able to address your concerns.
We understand that this situation has been frustrating but, unfortunately, we won’t be able to offer any additional help with this matter."
Signed by “Masarath.”
I replied to Masarath asking if he was a manager. I haven’t received a response.
It’s an understatement at this point to say I am disappointed and frustrated by how this has been handled.
How do I get in touch with a manager to have my concerns and situation addressed?