I received an item that was not what I ordered. I have waited for the order for two weeks. I don’t understand why they took two weeks to pack and still made a mistake. I knew humans aren’t perfect, but the item has already sold out. I prefer to get the correct one rather than a refund. I hope they can find a suitable replacement.
Hi there. Sorry for the error. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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