Xbox game pass wrong region error

Anyone with the same issue? Bought 3 months game pass ultimate last year. Tried to redeem yesterday and got error message saying I can’t redeem due to my region. Problem is I’m in United States and always has been.

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Sorry for the issue. Please reach out to Woot! Customer Service.

Please allow 24-48h for them to respond.

Browser: Use the Woot! Customer Service form.

Woot! App: Choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.