Based on search results here in Woot’s own forum, this seems like a frequently recurring issue. I wish I had known about this before buying an Xbox Game Pass code from Woot.
I purchased a 3-month code in December 2024, but have not had the chance to use it until now. When I tried to redeem it yesterday, I kept receiving the error message “This code has already been redeemed”.
I contacted Woot Support, and they got back to me the next day with the below email, which sounded promising at first.
Hello [redacted],
We’re very sorry to hear that about your item from the Order #[redacted].
If you could please provide us with photos of the error while using the digital code and once we have that we can go over further resolutions with you.
Once again, we are very sorry for the inconvenience on this and look forward to hearing back from you soon.
However after I replied to it and attached the requested photo, a few hours later I received the below email from a different Woot Support Rep.
Hello there,
We are sorry to hear about the trouble you have had redeeming your Xbox code(s).
As noted at the time of sale, once you receive your download code via e-mail as the tracking number, no refund will be issued.
If you continue having trouble redeeming your code, please respond with screenshots of the errors you are receiving as well as all steps already attempted.
We will try to assist further at that time pending the issue you are encountering.
We apologize for any inconvenience.
It’s like they didn’t even read my response. I am not asking for a refund, and I already provided the photo of the error. All I want is a code that works.
Hi @ThunderThighs - Apologies for tagging you directly like this, but I kept seeing your name come up when I did my search for this issue on this forum. It looks like you were able to help many other people with escalating this frequently-occurring redemption problem within Woot Support.
Any chance you could help me at all? It would be greatly appreciated. Thanks in advance!