WOOT HAS ZERO CUSTOMER Service! THEY NEVER RESPOND TO MY EMAILS. I’VE BEEN TRYING TO RETURN A PRODUCT BUT THEY JUST IGNORE THEIR CUSTOMERS. DO NOT BUY ANYTHING FROM WOOT. I SPEND THOUSANDS OF DOLLARS A YEAR BETWEEN WOOT AND AMAZON BUT IM DONE WITH THAT. TIME TO GO BACK TO WALMART. AT LEAST THEY HAVE CUSTOMER SERVICE.
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- Have you allowed 24-48 hours for a response?
- I’ll pass this on for Woot staff to look at.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
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Never had a problem with Woot to get customer service or an item returned as long as it was with in the 90 day period. It takes a bit of time before you get a response but that is about it.
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Hello. Customer service has reached out to you.
In the future, please avoid using profanity as your contact will be autoresolved. Our reps shouldn’t have to be exposed to that.
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They’re really good people, and, once you get through, they’re the among if not thee best CS team (imho) in the corporate space. And they’re just trying to do their jobs the best they can under high volumes and probably short staffing….BUT
…profanity aside, @tickbitngimpy OP’s concerns are valid…it can be tricky getting through, and the returns process is, forgive me, abhorrent. But getting better. Refunds need to be processed more quickly, especially if made on your Amazon Visa or account. I think they’re working on fixes, let’s give them some grace, but I hear your frustration and I really hope you’re issue is being addressed now.
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Good feedback. We don’t have the luxury of dropoff points like Amazon. We also are in an era of people returning stuff other than what they bought so everything has to be looked at. 
That slows stuff down.
But still good feedback.
At least you do that. That should be a selling point. I’m still a bit salty about the Aorus Ice Mobo that I bought and it was someone’s old crap board returned in the box and shipped right back out.
Not gonna say we’re perfect and dang, it’s hard to tell one pc component from another if you’re not well versed in them. But we try. I put notes on orders when someone reports that they got the wrong item so CS and returns will see it.
Well, to be fair it was a motherboard that was in the motherboard box. Just seemed like no one opened it up to make sure it was an actual return; wrong brand and wrong series (590 vs 690). All it takes is for it to happen the first time, when it should be checked and isn’t, for it to become a nightmare for the next person. Walmart, Home Depot and Amazon are literally notorious for it. If it was just checked that first time by the person accepting the return, the scam would be caught and stopped.
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At least for third-party sellers at WM, in-store returns are not checked because they’re not paid to check them. The arrangement is that their associates are simply there to process the shipping back to the seller (on their dime).
With that said, this was an issue with one chain in which one would think the folks have some knowledge - Fry’s Electronics. Back in the days, I’d joke that Fry’s was actually an acronym for Frequently Returning Your Sh**. Finding incorrect items in returned/“checked”/rewrapped/restocked items was common. The reality was that the folks who worked there mostly DGAF because they didn’t have to. The chain was known for low prices, not good advice or service. Their employee turnover was high, even for a retail. Someone lasting 3 weeks was considered senior; not because they were that good but because they lasted that long. I knew someone who quit after 2 days after finding out Walmart paid more.
They hung onto that retail model even as the Internet became more and more mainstream. After the embezzlement scandal, vendors got as fed up as their customers. They later pivoted to a consignment model, in which they were only paid after an item was sold. Needless to say, that didn’t exactly inspire any confidence nor attract new customers. When they closed up under the guise of the pandemic, some vendors didn’t even bother to pick back up their inventory. The items were practically worthless; they sent it to Fry’s stores because it was cheaper than paying to dispose of it.
There are videos and story’s about people buying products in store and finding out they are scam/scumbag returns that were just restocked by apathetic or lazy employees. The issue arises when the victim of the scam tries to get their money back and is accused of being the scammer and gets the treatment the actual scammer should’ve received.
Yup.
Walmart closed my account and told me that I can’t order online anymore.
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Despite all of those shenanigans, Fry’s was, is, and will foever be my happiest place on earth… I still have many of their plastic shopping bags, but that’s a different hoarding story.
#RIP Poorly Managed Friend 
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I bought something which was advertised as new, Walmart refused a return, I forced it, and then they closed my account.
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Local or corporate? No recourse at all? With the way things are going you might be able to get in on something more important than a class action. If fraud is being actively defended and victims are silenced, that is at least worthy of an investigation.
Yeah. It was a total love-hate thing. Loved the ambiance with themed stores and all, but service was never a strong point.
Their timeline kind of went like this:
- 1990s-early 2000s: great, with practically everything a techie could want.
- mid-2000s to early 2010s: okay, with still a wide selection, but Amazon and especially Newegg was priced just as well and I don’t have to step out the door.
- mid-2010s: every visit got more and more depressing and even Best Buy had better pricing.
- late 2010s: Just put it out of its misery!
For perspectives on how out of touch they were, they only discontinued their dialup service in July 2020.
, which is why I loved it. Never bothered by sales people who knew less than I did and actually able to negotiate pricing at times (got my first LG OLED for a few thousand off MSRP.)
There were also the scavenger hunts… Looking for sale items like cheap hdmi cables that could be in the TV section OR computer section.
Then there were the stupid deals like this 10’ motorized movie screen for $89 that didnt fit in my car. 
Thanks for the trip down memory lane.
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