Hello?! - I purchased the Ninja Luxe Café Pro Series ES701 on Feb 26. The machine arrived with a broken piece (bean hopper tag), I emailed and got a replacement sent. This one is leaking and it is broken in the same spot as the first was. I have emailed multiple times, but no one replies. Once about the leaking water, and again about the broken piece. I purchased the Asurion insurance with this machine, which came through Amazon. So, I have a Woot order number for the espresso machine and an Amazon order number for the insurance. I tried calling Asurion and they told me its within 90 days to talk to amazon. So, I called amazon and they said they do not see any order when I give them the woot order number. So, I contact Asurion again and now they are saying they don’t cover woot or refurbished items. YOU offered the insurance on the item when I bought it. I NEED HELP and NO ONE IS HELPING! I’m sending this on the forums in hopes of getting someone to help.
2 Likes
Let me get with CS. This should be a Woot thing if it arrived with an issue. Also, the Woot 90-day warranty comes first.
Update: Customer service is resending the return label for the 2nd unit. Watch for their email.
3 Likes
Oh wow, thank you very much!!! I appreciate you doing that. I got the email and return label. Thank you again for helping me!
1 Like
This topic was automatically closed 4 days after the last reply. New replies are no longer allowed.