Please reach out to Woot! Customer Service. Allow 24-48h for a response.
From a browser: http://account.woot.com/support
In the Woot! App, choose Account from the bottom navigation and then Support.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
I’m still waiting for the CSR to send me the return label because I chose a full refund instead of just getting a partial.
They’re busy working their way through a backlog.
Current wait time is 48-72h.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Just an update. It’s been a week now, and I still haven’t received any reply from the representative regarding the replacement or shipping label. 
note wasn’t present when I purchased the item. Regardless, if I had been aware of it, I would never have ordered it. I am requesting a replacement or to return to get a full refund. The customer service representative has not responded to my request for an update. Thank you for checkin into this matter 
You will need to wait 48 - 72 hrs for them to respond, as @peaceetc and @Froodyfrog mentioned previously. However, as @ThunderThighs mentioned, a check-in with CS will take place tomorrow.
last reply was received on August 22 
Understood, that’s probably why @ThunderThighs will check with CS tomorrow, as I mentioned in my prior post.
As Sir noted, ThunderThighs will check in with CS tomorrow. She works for Woot so she can contact them directly. Please have a bit of patience.