Description says “The sound disks have an extra layering of memory foam built over them so they cannot be felt, even when you are sleeping on your side.”
This is a lie. The memory foam is in the middle of the eye mask, between the speakers on each end. There is absolutely zero padding on or around the speakers.
Description says “The eye mask is fastened by an adjustable Velcro clasp so one size fits all.”
Should say fits all people with small heads. The speakers sit over my sideburns instead of my ears and I cannot fasten the Velcro strap without feeling like a rubberband is squooshing my head.
Thanks! I had navigated my way through the returns process to contact support. (This was the first time I wanted to return an item, I didn’t even know it was an option.) I was completely surprised to get a response in 5 minutes (after midnight Pacific time) that turned this unpleasant purchase into a very pleasant transaction.