Items marked as new but are obviously used when you receive them. Very frustrating.
Hi there. Pls note that these ship in bulk packaging, not retail.
If you would like to return it, reach out to Woot! Customer Service.
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
I just received mine today. The cable appear to be brand new, but the charger itself is very clearly HEAVILY used. The plastic is scuffed and scratched, and there is also some dirt around the edges of the recessed Apple logo.
For the price I’ll keep it, but advertising this as new is flat out lying.
Sorry about that. Thank you for the photos though. Sent them to our team so they can reach out to the vendor.
Pls reach out to Cs as noted above.
Mine as well. Very bad experience
Guys, can you please check your series numbers? If you two have the same series number, I will pass because it is fake. if you remove the exchangeable plug, you will find the series number. Thank you very much.
last time they have $10 for two 12W apple adapters. One is used, and the other is fake. So just want to make sure that this time it might be used (not as NEW), but authentic. Thank you very much.
We are hoping these are new and authentic items.
Please let us know. 
Just got mine yesterday
Ordered 2 and they came with 2 different serial numbers
Good to hear!
Are they also in brand new condition?
One of the veterans here has a two to three year old laptop, and the part of the cable closest to the laptop has discolored to a pale yellowish brown color.
We are guessing this is not a good sign.
Should we get this charger and cable for it?
These are used. Not new. Look potentially real as my serial numbers are different.
Terrible experience buying these. They were clearly used and not new as others have said. The customer service is so bad and they do not seem to understand the context of the situation. Each time you get a response, it is wildly different. It’s a pain to even try to return for a refund. I would avoid buying anything Apple on Woot.
Thank you for posting.
We spoke to the veteran, and he agreed we should look elsewhere.
Sometimes a good deal isn’t really good.