Received a Cuckoo (British Internet Service Provider) branded/owned Eero Pro 6E Wi-Fi router in the US. Was not aware of this until after updating the router. Utilizing it as a mesh router to hook to an Eero Pro 7 Wi-Fi router. Hijacked the app/cloud with Cuckoo branding once connected. Not sure how problematic this will end up being but right now everything appears okay. ![]()
The router I received was also ISP not sure what company yet, but I went ahead and did a replacement. Not sure what to do if it happens again.
Same issue here too. I purchased 2 eero 6E routers and both were locked to Cuckoo. I removed the router and 2 days later cleared cache on the eero app (Android) and the Cuckoo ISP name was removed from my local network. I was told no more were available and I will be getting refunded so a bit surprised to now see these for sale so quickly.
If the replacement device has an ISP on it I feel like Woot needs to remove these devices from their website and find a more reputable supplier.
Well, it’s an Amazon eero device that’s factory reconditioned by them or someone they designate so…
I did send to our team so they can look into it.
I have confirmed Cuckoo will in fact brick these units at some point. The replacement device came through and it’s exactly the same. Customer service inform me that they were putting in a specific request to make sure I was not getting and ISP lock device yet I still did I have already processed the return and shipped it out today. They should not be allowed to be sold.
A simple call to eero support verifies that the devices are ISP locked this should be happening on the back end before they are even attempted to be sold. ISP devices are owned by that provider.
Mine also says cuckoo when it’s online. Will it continue to work fine? I mean the internet is working now but will this be a problem later?
I called eero support. If yours says cuckoo it is owned by the isp and will eventually be locked by this isp cuckoo as these are their units. Return it and get another. I bought 4. 2 were good and 2 were ISP cuckoo

