Email

1

I received wrong item, so I sent email to customer service 6 times to get help
No response , what is going on?

2

[QUOTE=Pnklee, post:1, topic:708791]
I received wrong item, so I sent email to customer service 6 times to get help
No response , what is going on?
[/quote]

Hi there. Sorry for the problem. Have you checked your spam/junk folders? Our email often ends up there. Also, make sure the email address on your Woot account is correct. Responses will go to that email address.

Update: you have a typo in your email address on your woot account. You’ll need to fix that before you’ll receive the responses.

3

[QUOTE=ThunderThighs, post:2, topic:708791]
Hi there. Sorry for the problem. Have you checked your spam/junk folders? Our email often ends up there. Also, make sure the email address on your Woot account is correct. Responses will go to that email address.

Update: you have a typo in your email address on your woot account. You’ll need to fix that before you’ll receive the responses.
[/quote]

I checked junk/spam folder and my email address is very very correct
I sent 6 times but no response. I took the screen shot for all of them
I need help asap or no choice but dispute credit card company, I rather not to do it

4

Hey! So TT actually looked at your email on file that is tied to this username and it appears to have a typo. You may want to double check in the Your Account section in the top right.

5

Yes, now I see the typo but I cannot change because I do not remember password anymore, I always use Amazon login and lost password. Any way we can fix it it is just on more l on gmail.
and as you know I do not have email to reset the password,

6

[QUOTE=Pnklee, post:5, topic:708791]
Yes, now I see the typo but I cannot change because I do not remember password anymore, I always use Amazon login and lost password. Any way we can fix it it is just on more l on gmail.
and as you know I do not have email to reset the password,
[/quote]

Hmmmm. For the time being, email CS (support@woot.com) from that account noting that it has a typo but you’re unable to correct it.

They should at least be able to help you with the issue. If you have any problems, holler and I’ll contact CS.

7

I contact CS, no response
Would you contact CS for me
Thanks

8

Will do.

9

Hi Pnklee, I see the problem here. To change your email, you have to know your woot password (which you don’t know). To get your password, you have to have a working email address. We have a nice catch-22 for you :smiley:

I’m going to work with some of our software teams to get this fixed and to establish a workflow for fixing this issue again if it should come up.

Be aware, this may take a few days to get resolved. However, we are working on this.

10

Thanks for fixing my mistake,
I returned item as directed.

Let me know when you fix the problem

Thanks