HELP - Coupon Code received from Woot doesn't work

Can anyone help? I received a coupon code from Woot via email due to an issue with a couple orders but when I enter it I get a message that the coupon code cannot be located. Any suggestions?

I tried customer service and got Zero response. Thanks

@ThunderThighs, @lioncow?

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Hi there! Apologies about the coupon issues, our CS team should have just emailed you about the updated coupon, which you should be able to use now. Let me know if you run into any other issues while trying to use it.

Yes, I got an email and YES I typed the code in all CAPS and still the coupon DOES NOT WORK!

Hi there,

Woot coupons are linked to your account. Are you using the account with the email address the coupon went to?

(Please Note: Iā€™m not employed by Woot, but I volunteer to help in the forums.)

Hi there. That coupon code is not assigned to this account. Our coupons are assigned to accounts and not free for use.