Ok, I need help. I am so over the situation, so I will try to keep my emotions in check. My husband ordered a portable air conditioner unit. He sent me the information about the unit AFTER he ordered and I told him to cancel the order, which he did. I had found another AC unit that I liked better, so he ordered that one for me. The AC unit order was cancelled on Woot and has disappeared completely from our account history. We were never charged but the item was delivered to us a few weeks ago. I allowed the delivery person to bring the box inside thinking it was the item from the other company. The box weighs almost 100 lbs and is huge. We contacted customer service offering to purchase the item at discount, since we knew it would cost the company money to process the return and would be easier then trying to figure out how to return this HUGE box. We were told a flat-out “NO” to ANY type of discount. Seems like they least they could do to create a smooth transition to this issue and it would be an extra unnecessary cost to us. They sent a shipping label and a paper to include inside the box. We don’t have packing tape and the labels. We reached out to them asking for shipping supplies since this was an error on their part. We also told them we need someone to come get the box since it is very heavy and we can’t leave it on the porch. We have a terrible issue to porch pirates in our area and I definitely don’t want our house to be target for this item, as well as being scoped out in the future for possibly being the the “house with th good packages to steal.” We have been back and forth with costumer service emails. Just today they stated that they can’t even find the order. Each time I attach the previous emails, so they can follow the trail of drama. We have tried to do the ethical and conscious approach to this situation but this has become very stressful. What do we do? Our schedules are absolutely jammed packed and we don’t have time to worry about how to get this taken care of. Ugh, Sorry for the long post. I just want to make sure we handle things correctly.
Hi there. Your husband needs to reach out to customer service via the support form. We can only work with the customer that made the purchase. The order is not showing on the account you’re posting from.
Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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