Hover-1 Journey Electric Scooter (White)

Hover-1 Journey Electric Scooter (White)

I just recieved my new scooter, but it’s a good open box at best with missing screws to hold the handlebars in place and all the warning labels are peeling off.
Is this normal? It didn’t state open box or used when I bought it! :weary_face:

Ugh. Sorry. It should have been new.

Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).

Please allow 24-48h for them to respond.

Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.

Browser: Use the Woot! Customer Service form.

Woot! App: Choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.


(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

Honestly, I’d be happy enough with the missing parts and a sticker kit

Unfortunately, we don’t have parts. These came from Amazon inventory and were supposed to be new.

Reach to customer service as noted above and they’ll have some options.

thanks, I have emailed customer services and will see what they offer