How to report issues with support?

Information Desk
1

Ordered products in mid-April, they sent (partially) the wrong items.

Reported it via support.

After way too many emails in which each CSR required an explanation of what happened (and what do I want to do about it)… What is the point of being assigned a case # when nobody is reading the case notes???

A month later they sent the same wrong items.

email support has been less than stellar, and I would like to escalate the issue

Any recommendations would be appreciated

1 Like
2

I passed this on for Woot staff to look at.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

3

Thank you @Froodyfrog

<unsolicited ‘heavy sigh’>
I get it… ‘stuff’ happens (wrong product x2). It’s the C/S experience that is very frustrating. Now knowing I have to go through another month of emails to (hopefully) get what I originally ordered.
</unsolicited ‘heavy sigh’>

4

Hello. I sent a note to customer service for them to see in the morning.

5

Thank you