I purchased 2 of these NEW iRobot Braava’s. I sent one to my sister and it arrived with a bad electrical cord. I contacted customer service for iRobot and seriously got the run around about getting a replacement cord. After countless emails, video and phone calls regarding the warranty etc. I bought a replacement cord on Amazon.
It turns out it was the cord. I sent another email with the receipt requesting a refund for the cord and never heard back. I have never ever had a company dig their heels in about replacing a stupid cord. I hope nothing else goes wrong. Just be aware their customer service is less than one star in my book.
Sorry they’re being jerks. Reach out to Woot customer service and explain the issue and include a copy of the receipt.
I just received this message today and they say in an email to me that Woot Amazon is not an authorized dealer. Here is a copy of the message.:
well.
We wanted to clarify that your robot is not under warranty, as it was purchased from a non-authorized retailer. Due to this, we are unable to proceed with providing a replacement cord or a refund, as the purchase was not made directly through us.
You must contact your seller to discuss potential solutions or support they can offer. Our policies specify that we cannot be responsible for products purchased through unauthorized channels, as we cannot verify their status or condition. This underscores the importance of making purchases from authorized sellers to ensure full support and warranty coverage.
I will mark the case as closed because a resolution was provided.
I am telling you this company is a nightmare. They are horrible and not nice and I would not ever buy anything from iRobot again.
So new products that Woot sells as new are not authorized by the manufacturer? That’s what I wanna know.?
It’s weird, since Woot is on this list: Authorized Retailers & Resellers
Exactly, that’s what I thought and so I’m dealing with these idiots. Who just told me that Amazon./Woot are not authorized to sell their products at iRobot! So I’m supposed to send back all new products sold on woot to get any kind of warranty service meaning get my money back or get any kind of service? I have all the emails they sent me. Maybe you guys need to look into this because this is a serious problem if you ask me I’ve dealt with this for over two weeks now I have copies of the emails ifWoot/Amazon wants them back because I’m not the only person that’s gonna have issues here. I have never had any issues and I’ve been a big supporter of your website and app for well over 15 years so I don’t get it. I robot is a company. Maybe you shouldn’t be dealing with his name is Hugo@iRobot and he’s supposed to be a supervisor of some sort who knows he just shut me down.
Sorry. 
I passed this up the chain so that this could be looked at.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
This is very interesting since we buy direct from them. Jerks.
Our buyer will be having a few words with them.
For the short term, just reach out to Woot customer service and tell them what you need/want and explain how iRobot isn’t playing nice.
Thank you, thunder thighs. I’ve never had a problem like this ever.
If you want all of the emails just let me know. I’ll be happy to forward them every one of them there’s a lot. Remember the name Hugo he made the final decision.
Here’s my receipt for Amazon for the electrical cord. I purchased to replace the one for my sister.
All I’m gonna say is do not buy from this company and that’s about it for me.
{VMod edit: personal info redacted.}
Go ahead and contact Woot customer service. We need that contact to proceed. I’ll send them a note abut where to find the receipt.
Funny now they’re sending me emails to get supplement insurance for my purchase through them at iRobot. This is hilarious when you think about it. Amazon/Woot beware. Please stop dealing with these people. They are not a good company. They’re probably going downhill fast.
We’ll get them back in line. You haven’t met our buyer. 
Thank you so much because just grateful because they have totally dismissed me. Look at my record I’m a really great customer of yours. I’ve never ever ever dealt with anything like this. Thank you so much and that’s why I’m so upset.
Thank you Woot and your buyer. You gave me a refund on the cord. My sister is so thrilled. Thank you so much. This is why I love WOOT! YOU GUYS ROCK IT SINCE 2012! THANK YOU, THANK YOU THANK YOU. ALWAYS A CUSTOMER FOREVER AND EVER.