Item never arrived [resolved]

I’ve ordered an item that has never been received. No update on shipping been well over the estimated time frame. Customer support is non existent. No response, no way for me to cancel, no way to call customer support. This is ridiculous. I’m about to charge back my payment if I can’t get this resolved.

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Hi there. Have you emailed Customer Support yet? If not, please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).

Please allow 24-48h for them to respond.

Browser: Use the Woot! Customer Service form.

Woot! App: Choose Account from the bottom navigation and then Support.

Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

Hi there. Very sorry for the issue. We had some problems with getting shipments out of Amazon’s warehouses. We’ve got most of it solved but there are some stragglers like your order. I do see that CS refunded you this morning.

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