Got my filter today. Seems like a possible counterfeit. Box was not shrink wrapped and several markings including the NSF logo is missing on the box. Anyone else notice the same issues?
Hello. These are authentic. Our packaging matches those shown on LG’s site.
The Transparency code is required for products shipped from Amazon’s warehouses. Things not shipped from Amazon may not require the code so your scan may not work on those.
Here’s another site that matches our photos.
If you’re unhappy with it, you can return it of course.