Tried all of the above, even let it do the blue ring thing overnight. No luck, will look for other solutions before I send it back. Thankyou for trying : )
Sounds to me that it is still connecting to another account and wonāt update or allow other user access. On most devices it is considered boot load loop error. On some Amazon devices you can bypass prior locked user access by doing a factory reset. Iām unfamiliar with the studio model personally although it definitely seems that doing a factory reset still wonāt remove a prior locked account users credentials. Itās also possible the device was originally black listed, reported as lost or stolen by original users account. Very possible the original users data was never wiped which has now lead to you receiving a faulty device. In such circumstances believe it or not its very common with Amazon reconditioned products. Especially when Amazon uses start up companies to do the reconditioning due to cost and a much larger trade in supply is available where as the demand is needed to be met. Most recently Iāve received more than I should devices where as prior users information was still accessible on the device which was supposedly wiped according to the reconditioning process.
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Hi there. Probably time to reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Bummer, sorry to hear that.
Not that it helps at this point, but Iām curious, when you unpacked the Studio, did you look at it very carefully, the bottom for scuffs, in the lower front and rear ports for dust, the hard top rim for even minor scratches?
I examined both Studios extremely closely for any signs of prior use and found absolutely none.
Since Amazon stopped selling the 1st gen Studio over a year ago, I assumed this stock was ānewā, for supporting warranty replacements. The warranty was 1-year, so it is now OK to sell out that warranty replacement inventory. And since existing customers have a power cord that virtually never fails, no need to supply a power cord with the warranty replacement Studio. Amazon may have opened these and slipped power cords in to sell them via Woot - that would explain one of my cords still being in the ziplock bag and the other, not.
The reason I mention this - it seems you have a choice to make - if Woot Customer Service does not have a replacement for you, consider making a warranty claim against the Amazon 1-year warranty on this Studio. Iād guess, after a diagnostics process, theyāll either send you another one of theseā¦ or if theyāve cleared them all out, offer you the new 2nd gen Studio.
Personally, I wouldnāt consider the 2nd gen a win since the 1st gen appears to be more reliable in spite of your experience. Iām also NOT a fan of the āglobularā form factor that has infected modern Echos. (Our sole globular Echo failed.)
Seems like there is no loss in first trying Woot Customer Service for a replacement, and if they have none, contacting Amazon Customer Service for one. At the end you can still return yours to Woot for a refund.
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TY ^^^ for the suggestions. Contacted Woot CS hopefully they can replace as I really wanted this speaker.
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WOO-HOO WOOT !!!
Just received a replacement. Unlike my 1st DOA speaker, this one works PERFECTLY Incredibly easy and quick to setup after spending hours trying to get the other one to work. BRAVO & many thanks again.
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WHEW! I mean, of course!
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