I received the Molly Mutt crate cover advertised as 30” x 21” x 24” which would have been perfect. However, it is NOT the advertised size. It’s HUGE! I didn’t even have to measure it because I have another Molly Mutt crate cover that is on our puppy 30” crate…it’s perfect! It’s the correct 30” x 21” x 24”. When my husband took it out of the package, he said wow is this one heavy nothing compared to our other one. He was right it was because of the size. The one that we have is Christmas themed, to me it doesn’t matter. think of it as the outdoors “themed”. But, I came across this one advertised and decided to order it. BIG MISTAKE! Now I have to wrap it all up, repackage it and return it and wait for my refund. A lot of companies would charge you a restocking fee or perhaps not even giving you money back give you a credit. There should be some kind of penalty when these advertisers mess things up because it’s happening more and more. NO QUALITY CHECK ON ORDERS ANYMORE!
Is that what CS asked you to do? Depending on the item, sometimes they will just issue a full refund without the need to return the item.
No! They haven’t told me anything yet. Because they are overwhelmed and can’t respond right now, it may take 24 to 48 hours for a response. Maybe there are a lot of others that received the wrong cover today and they are reaching out to WOOT. It’s Sunday, but the cover was delivered. We just really wanted the right cover. It’s frustrating.
Completely understand the frustration! Hopefully, CS provides you and others with a fair resolution to the situation.
You received it today (8/30). Please give customer service time to respond. They’ll respond in the order your contact was received.
You can also do a self return through your order history.
I want to see if they can send me out the correct size. If I initiate a return through the order history, it doesn’t give me the option to exchange for the correct size. I need to talk to customer care to see if that’s an option. 
Hi there. Sorry about the mix up. These came from Amazon inventory so it looks like one or more warehouses has mixed up their inventory.
Here it is on Amazon. We had the size correct.
Also, there’s no remaining inventory so they won’t be able to do a replacement. Plus you’d probably get the wrong size again. 
Okay so what do I do? I need to return and get a refund
Why are you sending me to the link on Amazon? What good does that do me now?
I just initiated a return. I received no customer support and the process is just like I thought it would be return the item and wait for my money. But thanks for the link through Amazon for $59.99. It’s crazy that I received a reply on this chat forum which was, the right size was sent out to me, but the warehouse mixed them up. I ordered through WOOT and I didn’t receive what I purchased. I should have received the 30” x 21” x 24” that was described in your sales listing. I did not get that size, period! Instead of receiving a ridiculous reply on this forum I should’ve received some customer support instead of a link where I could buy it for more money. Why didn’t WOOT reach out to Amazon and have the correct size sent to me - this forum is run by Amazon.
Woot is an independent subsidiary.
And the link was shared to show what the listing was linked to.
The item was correct on the backend, but the Amazon warehouse has a mix-up. 
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
CS does not monitor the forums.
LOL. It was to show you that the sale was set up correctly and you should have gotten the size we advertised. But something is messed up at the Amazon warehouse.
Says you are WOOT staff. Sorry if I don’t find the humor in any of this. It’s an inconvenience. No need to reply.
I haven’t been able to reach customer service. I did email CS but I haven’t received a response.. But this is the exact issue that I was worried about. I have to wait for my refund and because there’s no physical damage/defect to the item I may be charged a 15% re-stocking fee. It’s WOOT’s mistake. I initiated a return because I haven’t heard anything back from CS. I received a label. I’ve printed it and repackaged the item. It will be driven to our nearest UPS facility.
“But if the item being returned to Woot! is NOT found to be damaged or defective, you may be assessed a 15% restocking fee and the original shipping charge will not be refunded”.
You have a 30 day return window regardless. You won’t be charged the fee if it’s our mistake. That’s there for us to if we need to for return abuse.
Customer service will respond in the order received. They’re a bit backed up right now so it’s taking a bit longer than usual. Please do not send additional emails.
It was dropped off at UPS today. I put a note inside of the nice box I mailed it back in, rather than the clear plastic bag I received it in. It says you are WOOT staff. Please stop responding. You are not helping. I don’t have the patience to wait for my refund, they didn’t wait for me to pay for it.