I just received mine, but it’s not Parfum as the picture and title show, it’s Eau De Toilette. BIG difference… I love this cologne, so I bought it right when I saw it. The only mention of “eau de toilette” is in the description, but in the context that it’s a much loved scent.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I received the wrong product. The picture and title clearly state this is the Parfum version. What was shipped was the Eau de Toilette. Big difference in scent profile and price. They are clearly pulling a bait and switch since this has been like this for over 5 days.
The warehouse probably has mixed up the stock. Please email CS as directed above.
This is not coming from an Amazon warehouse. It’s from a third party seller. They know what they are doing by listing one product and shipping another. I already did email CS but I already know this product is not returnable due to hazmat concerns. What will CS do in this situation?
Hello. I’ve let our team know about the error so they can look into it. It’s an error, not a bait and switch.
CS will let you return for a full refund or offer a partial refund if you want to keep it.
Just how exactly am I going to return an unreturnable product due to hazmat regulations? This listing has been up for at least 8 days and 5 days since the original complaint. There is no excuse for this to still be incorrect other than it is intended to mislead. I want the product that is listed and what I paid for, Armani Code Parfum 4.2 oz.
Please reach out to customer service as described above.
I did and other than ask for pictures without telling me to send them in a reply or another way ( I’ve done both), I’ve not heard back from them. Woot customer service is horrible. The listing is still up showing the Parfum and the seller is still sending the wrong item knowing Woot customer service is nothing like Amazon’s.
Looks like this is a larger issue affecting all customers. Customer service will be reaching out to all with information.
Customer service did get back to me and said they located the correct item and I could get shipped that or a refund. I asked to be shipped the correct item. Then without even asking they gave me a partial refund. I don’t want a partial refund, I want what I ordered. I don’t want what was sent as I already have it. Woot customer service is incompetent. How do I get a refund? Don’t say contact customer service because I did that and was lied to.
Customer service was probably thinking that they could reorder from the vendor but this was a set-up error on our end and they do not have it in the Parfum. You’ll need to return for a refund. A CS escalation specialist sent you a pre-paid label this morning.
It has been 48 hours and they have not replied. The package is not accepted due to hazardous materials. I need a shipping label for such an item otherwise I have no way to return it. I told them this in a response but nobody is getting back to me.
Hello. We’ve never had any issues with customers returning perfume/cologne. Are you returning from inside the USA?
Yes. I’ll try again tomorrow to drop it off when there is someone else working. But it has now been over 48 hours with no response from customer support. I’ve had quicker responses and more useful information from you rather than from the actual people whos job it is to reply to customers. I don’t think they know how an escalated matter should be dealt with. Explain to me again why I have to go through all this and not file a fraud chargeback with my card institution? Consumer protection does not look kindley on false advertising when you list one product than send something entirely different. Mistakes get corrected in a day or two. This listing was up for eight and it was pointed out in the first day there was an issue.