I bought a 16" Mac Book Pro from Woot last week. Today, UPS arrived with a 13" MacBook Air. I sent customer service a message. No response. I called the number for complaints IN THE BOX. After waiting 20 minutes, the person who answered told me she worked for Amazon, and Woot problems were NOT her problem. I asked her repeatedly to give me a Woot customer service phone number and she told me she couldn’t. This is astounding. Could someone PLEASE call me and tell me where my MacBook Pro is???
Here’s what the representative sent me
|Message from Amazon Business Customer Service||
|Hello,
You can request costumer service from the company Woot on this page
https://www.woot.com/writeus|
|Best regards,
Sophia
Amazon.com|
Sorry for the issue.
To contact CS:
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Tagging @ThunderThighs in the meantime.
Hi there. Sorry for the error on the MacBook. Give Woot CS about 24-48h to respond. It’s kinda crazy this week.
Also, make sure you reach Woot! customer service, not Amazon.
Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Thank you! I did not intend to contact Amazon. I called the Customer Service number from the card in the box. The woman told me that she worked for Amazon, that she couldn’t help me, and that she didn’t have a Customer Service number for Woot. Just Craziness!
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