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I own one of these. Out of all the cups I own, this one is the best (Stanley/Brümate/Owala). Mind you it’s a bit heavy, but after 2+ years it still keeps iced beverages cold for 12+ hours. Not to mention the company has A++ customer service (I lost the straw and they sent a replacement free)!
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You registered for customer service warranty or just contacted them? I think I bought this but haven’t opened it yet.
I just contacted them online. They responded quickly.
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Thanks for the information.