How on earth can I do a return? I tried doing the self return but it said my order was not eligible for that and to contact customer service. I contacted customer service two days ago and I have still not heard from them. Is there something else I should be doing?
- Certain orders need Woot CS to initiate the RMA.
- I will pass this on to Woot staff to look into.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
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Nah, just wait a couple more days and watch your email. Check in junk folder.
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Be sure that when you contact CS, you include the order number. Otherwise it will be another two days for a response. The contact CS form no longer auto applies the order number of the order that you selected using the “Help” button on the Purchase History page.
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Yeah, and state your desired resolution up front. Like return for a replacement vs partial/full refund. Or that may be more back and forth to confirm how you’d like the situation rectified.
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