There ARE other companies that make PC peripherals.
Not with glowing-blue triskelions, there aren’t.
I bought a Blackwidow Ultimate from Woot over a month ago (priced at $90 at the time), and I have regretted it possibly more than any other purchase I’ve ever made.
The keyboard was broken right out of the box. Several keys just did not work, and the whole thing was basically unusable. I looked up Woot’s return policy, which stated that I was to first attempt to contact Razer about the issue, which I did. After a series of correspondences with Razer support staff lasting over a week long, I was finally able to get them to understand that the keyboard was, in fact, defective, and needed to be replaced. They sent me an RMA form to fill out, which I did. Several days later, they get back to me explaining that since I did not purchase the keyboard from a licensed retailer, that I would have to take it up with the site I got it from (Woot).
So I emailed Woot and explained the problem again. By this time, it’s been about two and a half weeks since I made the purchase. Woot gets back to me, gives me a printable RMA label, and has me send the keyboard back to them. I did so.
As of tomorrow, it will have been two weeks since I sent my defective keyboard (one month and 8 days since purchasing it!), and not only have I not received either a functioning keyboard or a refund, but I haven’t even received a notice that they got the package and are taking care of my issue.
If I’d had this much trouble with a local brick-and-mortar store, I would be tempted to call the police by this point.
The moral of the story is: Don’t buy Razer products and DEFINITELY don’t buy them from Woot!
all I wanted was the mouse, but no, my silly computer said that woot was having technical issues,and now the flipping mouse is sold out… again… every time! AHHHHHHHH
finally got a nostromo!!!
While I wouldn’t defend Woot in your case. I would like to say that likely you bought a refurb that was never handled by Razer in any form of way in the refurbishment of the item.
My mouse, mouse pad, headphones,
and keyboard are all Razer products and they all work great for me. You can’t blame Razer if some non partner repair shop fixes their items and then a non partner retailer sells broken items.
[QUOTE=NuclearShadow, post:7, topic:371918]
While I wouldn’t defend Woot in your case. I would like to say that likely you bought a refurb that was never handled by Razer in any form of way in the refurbishment of the item.
My mouse, mouse pad, headphones,
and keyboard are all Razer products and they all work great for me. You can’t blame Razer if some non partner repair shop fixes their items and then a non partner retailer sells broken items.
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I have 2 Mice, one NIB and one referb. They are both are working like champs, the older of the 2 might need some new feet though. Worn those puppies down.
i’ve been wanting the razer blackwidow. But this is the last gen, and its only $10 off normal price on amazon or newegg. so isnt much of a deal to be risking having it dead.
Hey lwjoestar!
Woot CS staff here. Sorry you havent had an optimal experience with your purchase. = /
It looks like we received your item 11/20/12. It can take a bit to process your return, esp during the holidays, but you should receive it soon.
email us at support@woot.com if you need anything else.
I feel like I have to come to the defense of refurb Razer gear from woot.
I have purchased:
- A Lycosa keyboard (owned for about a year)
- A Tron mouse (half a year)
- A bluetooth mini mouse (over a year and a half)
- A Lachesis mouse (over a year and a half)
- A Carcharias headset
and I just bought a Nostromo.
I have never had a problem with any of the products that I purchased from Woot. The only issue I have had is that the braided cable on the Tron mouse has started fraying, but that hasn’t impacted usability… yet.
I’m officially in the bag for Razer, now. I used to do Logitech, but the build quality is just not as good. Their headsets in particular always made me worried they would crack.
[QUOTE=lwjoestar, post:4, topic:371918]
I bought a Blackwidow Ultimate from Woot over a month ago (priced at $90 at the time), and I have regretted it possibly more than any other purchase I’ve ever made.
The keyboard was broken right out of the box. Several keys just did not work, and the whole thing was basically unusable. I looked up Woot’s return policy, which stated that I was to first attempt to contact Razer about the issue, which I did. After a series of correspondences with Razer support staff lasting over a week long, I was finally able to get them to understand that the keyboard was, in fact, defective, and needed to be replaced. They sent me an RMA form to fill out, which I did. Several days later, they get back to me explaining that since I did not purchase the keyboard from a licensed retailer, that I would have to take it up with the site I got it from (Woot).
So I emailed Woot and explained the problem again. By this time, it’s been about two and a half weeks since I made the purchase. Woot gets back to me, gives me a printable RMA label, and has me send the keyboard back to them. I did so.
As of tomorrow, it will have been two weeks since I sent my defective keyboard (one month and 8 days since purchasing it!), and not only have I not received either a functioning keyboard or a refund, but I haven’t even received a notice that they got the package and are taking care of my issue.
If I’d had this much trouble with a local brick-and-mortar store, I would be tempted to call the police by this point.
The moral of the story is: Don’t buy Razer products and DEFINITELY don’t buy them from Woot!
[/quote]
They’re all refurbished. So odds of you getting a product thats completely broken or have something wrong with them kinda sky rocket.
Gah, Righty Deathadders sold out again! I’ll never get one at this rate.
Every. Time. Sold. Out.
Tron. Keyboard. Waaa.
DO NOT BUY THE LYCOSA GAMING KEYBOARD.
I can not say this strongly enough. I’ve personally had two break, one within the warranty period, and one (its replacement) beyond it. Razer does have good customer service, but it is evident to me that this product was poorly made and should not be on the shelves. A quick google search will confirm that the keyboard is extremely problematic. It tends to have problems with stuck or failed keys, requiring a pc reboot, or at least a resetting of the usb plug for the keyboard. I need to reiterate that these keyboards broke from light, general use. No spills, crumbs, etc… They were kept in a clean environment and were taken care of.
That being said, I have had a very good experience with my Deathadder mouse, and my most recent purchase, a Tiamat 2.2 headset.
YES! Thank you woot. As a lefty I have been eyeing the death adder for lefties for a while now, but I could make excuses for myself as to why I could make do with a right-handed mouse…NO LONGER. At $25, how could I resist?
There will be a time when the Razer Deathadder will not sell out so quickly. I look forward to that day…
My husband’s Razer Headset was bought from Brick-And-Mortar earlier this summer. He also has a Razer keyboard (bought when he ordered his computer). They’re both in great repair and working fine.
Sorry 'bout yer bad luck, but it’s NOT the label.
Previous Razer Love from yours truly:
[QUOTE=Moueska, post:33, topic:363679]
The hubby had a pair of Radio Shack headphones that were flimsy and gave uncontrollably bad static and poor voice quality. His friends have all commented on the improvement in his voice quality since his new headphones.
I got the Carcharias for him when his headphones broke (and I was too annoyed to send them back for the replacement under the extended warranty). We got our Razer headset from Best Buy for about twice the price, not including their extended warranty. (We have a kid, warranty is a requirement for us, not a choice.) Fantastic headset so far, he’s had them for over two months and loves them. He treats them VERY gently, uses them for Skype and gaming with Steam and other internal voice-chat systems. Some of his other friends said that they have similar headphones by Razer and are pretty happy with them.
[/quote]
This was posted over the summer. Still rockin’ the Carcharias, Still pretty happy with them.
I bought barracuda headphones from woot. they came all tangled up folded weird. Also there was no mic included. From my Perspective I wont buy Razer from Woot again. I doubt I will buy Razer or from woot again.