Hi there. I’m sorry for the problem. We don’t have built-in processes to detect damaged/return shipments. When they come back to us, our returns team will process it and do the refund. It looks like it hasn’t come back to us. It may have gone back to Amazon since it shipped from them.
Either way, reach out to Woot! Customer Service and they’ll take care of you.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Was the phone higher than the outlet? Electrons flow slower uphill.