I recieverd the refurbished unit in a Samsung box, pretty well packaged. All the parts seem to be there. Product needed to be charged, but so far(2 days) is doing what it is supposed to do. A little concerned about the 90 day warranty when the new unit has 5 years on the warranty. I suppose that is the risk you take buying a discounted/refurbished product. The new one is like $900, so I suppose if mine works more than 2 years…
Worked great for 91 days. then the wheel motor died. $125 for the left drive wheel, took several hours and phone calls to find it. 20 min to replace.
machine works pretty great, tough around tables and chairs. it sometimes gets stuck and cant get out from under the piano or a table.