I do not recommend anyone buying these earrings… the clasp is flawed by design, and they will quickly break. They are so beautiful. I only wish they were designed to last. This present design is not designed to last.
The pair I purchased for my girlfriend either didn’t stay clasped, and thus fell out of her ears, OR they broke when trying to clasp them.
Save yourself the hassle. DO NOT BUY.
Make sure you let Customer Service know. They track these issues.
Hi there, if you haven’t already done so please contact Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)