Read on line reviews on this before buying nothing to do with woot but the product it self. I wish I did it’s been nothing but problems since I got it. Makes me disappointed in the brand as a whole since that is a well knowen product.
You have a 90d Woot warranty. If you’re still in that time range, reach out to Woot! Customer Service. Allow 24-48h for a response.
From a browser: http://account.woot.com/support
In the Woot! App, choose Account from the bottom navigation and then Support.