I was really surprised this wasn’t marked used it refurbished/renewed because mine showed up missing a zipper and the valve ope, which sucks because it was supposed to be a baby shower gift so now I’m just giving it to my daughter so nobody thinks I’m just a cheapskate. Which I am but just other people don’t need to know.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.