still claiming this unit energy star certified, but not reality on energystar.gov – unfortunate. Vendor posted a few weeks saying it ‘would be fixed’.
Vendor says they’ve submitted the information and are waiting for it to be processed. It’s out of their hands at this point.
Hi, thank you for your patient. The updated Energy Star informationis still waiting for the system update in their website.
Please kindly contact TURBRO official email (support@turbro.com). We will contact you as soon as the information updated.
I ordered this and I only received the indoor unit. The outdoor unit wasn’t shipped.
Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Ditto, asked for the rest of the shipment…
My outdoor unit finally shipped.
They ship separately so give it a couple days to show up.