WESTERN HOME WH Orthopedic Pet Bed.
I just recieved this order (Order #85358306). Only the removable cover was shipped to me with no mattress. I called Woot and they issued a refund. Thank you.
Question: Was this a mistake or that’s what I’m supposed to get, just the cover?
I’d like to place the same order again, but I waant to make sure that I get everything: Mattress and removable cover as shown.
Thank you.
Angel Romero
[MOD: personal info removed]
Hello. Very sorry. It should have been the entire bed.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.