Alright so this was my first time ordering from Woot. I’ll try and keep this brief. (Yeah “try” being clearly loose here lol)
I had made an order (we’ll refer to this as Order 1) on the 25th of this month early in the morning. 8 or so hours later, I noticed the same item was with a bundle that I wanted instead (which we will refer to as Order 2). So I checked my payment method, there were no holds/authorizations or anything of the sort, and my balance remained the same as the night prior. So I cancelled Order 1, gave them my reason and everything was approved and good to go. Again, my balance had plenty to cover for Order 2.
Shortly after, I went ahead and placed an order for Order 2, which then went out of stock moments later. A little over 10 hours after this, late that night, I started getting a bunch of emails from my card provider showing that Woot had put a hold on my funds for Order 1 (the long cancelled item), then immediately tried also taking funds for Order 2 but failed due to Order 1 taking my balance, and now the rest of my balance couldn’t cover Order 2. So now Order 2 was marked as Denied and my funds are being held.
I have tried contacting customer service and they finally got back to me two days later on the 27th. Issue is, they are only telling me that Order 2 didn’t go through because they couldn’t charge my card (which was because they had already taken a large amount of money out for Order 1, the long cancelled item). I replied back with a transaction ID for Order 1 and an email from Woot showing that the order was cancelled 10 hours before. It’s now been over 24 hours and I haven’t gotten a second reply back.
My question is, because Order 2 is now out of stock (despite clearly still having at least 1 for my denied order), am I completely out of luck? I’m more than happy with going through a process to still get Order 2 but is that something they could even do? After all, it was Woot’s automation process that decided to take funds 10 hours later for the wrong order.
I hope a staff member can guide me through this, I’m very appreciative for any sort of help! I understand this can be a complicated process and maybe customer service is being overwhelmed with a ton of support tickets like mine. I would really, really like to receive Order 2 though and have my held funds pay for that.
