This hoop description is a LIE.
It does NOT reach the regulated 10 feet.
It only goes to 8.5 feet.
Hi there. Sorry to hear this. You did install 3 poles?
Available height range 7.55ft to 10ft with three poles installed, 4.43ft to 6.4ft with two poles installed.
Feel free to reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.